Approvals feature guide
Overview
The Approvals feature allows you to create custom approval rules for crypto withdrawals and bank withdrawal requests made through your business account. By setting up approval rules, you can ensure that transactions require review and authorization from designated team members before they're processed.
Creating Approval Rules
To create an approval rule, navigate to Approvals → Rules and follow these steps:
Note: Only users with the Owner role can create approval rules. You can create one rule for each scope - one rule for Crypto Payouts and one rule for Bank Withdrawals.
1. Choose Your Rule Scope
Select which type of transactions this rule will apply to:
Crypto Payouts — This scope covers:
Creating payouts from crypto accounts
Creating mass payouts via CSV upload
Creating payout payment links
Bank Withdrawals — This scope covers:
Bank withdrawal requests only
2. Set Required Approvals
Specify the minimum number of approvals needed for each transaction request that falls under this rule.
3. Designate Approvers
Select which users are authorized to approve or reject transaction requests under this rule.
4. Self-Approval Settings
Decide whether transaction initiators can approve their own requests. By default, this option is disabled, meaning initiators cannot approve their own transactions.
How Approvals Work
Once an approval rule is active, here's what happens:
For Transaction Initiators:
Any transaction request you create that matches a rule will require the specified number of approvals before processing
You can view the status of your requests on the Approvals → Requests page
You can cancel your own request at any time (even if you can't approve it)
If you're allowed to approve your own requests, you can both approve and cancel them
You'll receive email notifications when your request is approved or rejected
For Approvers:
You'll receive email notifications when a transaction requires your review
All pending approval requests are visible on the Approvals → Requests page
You can either approve or reject the request
If even one rejection is received, the transaction request is canceled completely
The transaction will only proceed once the required number of approvals is reached
Managing Approval Rules
Deleting Rules
Only users with the Owner role can initiate rule deletion. When you delete an approval rule, it enters a 24-hour cooling-off period before being permanently removed. This safeguard helps prevent accidental deletions.
Important: If you delete a rule while transaction requests are still pending approval, those requests will still need to be resolved (approved, rejected, or canceled) according to the original rule requirements.
Need Help?
If you have questions about setting up approval rules or managing transaction approvals, please contact our support team at [email protected].
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